Contrast & Discourse Markers — When the Algorithm Says No
Grammar: Discourse markers and contrast language
Free ESL grammar exercise on contrast & discourse markers themed around when the algorithm says no. Printable worksheet from classplan.ai.
What's on this worksheet
A Level 6 (proficiency) ESL grammar exercise on business, practising discourse markers and contrast language. The worksheet has a short reading excerpt, a grammar reference and graded practice items.
From the reading
What began as a joke about bureaucratic helplessness has become a precise diagnosis of the tension inside modern customer service: the efficiency gains of automation on one side, the irreducible messiness of human circumstances on the other. Yet what it removed alongside the bias was the capacity for contextual judgment. The businesses navigating this best are not those that have eliminated automation, but those that have redrawn the boundary of where it stops.
Grammar: Discourse Markers
- Yet — unexpected
- Signals a result contrary to expectation. The system was efficient, yet it failed every complex case.
- What + cleft structure
- Foregrounds the key element. What began as satire became a diagnostic tool for the industry.
Sample items
- The chatbot was polite, ______ it could not resolve a single complex query.
- ______ surprised everyone was the speed at which the account was frozen.
- The manager treated the complaint ______ a nuisance... an opportunity.
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