Incident update language — When the System Goes Down
Grammar: the language of incident management and professional updates
Free ESL grammar exercise on incident update language themed around when the system goes down. Printable worksheet from classplan.ai.
What's on this worksheet
A Business English ESL grammar exercise on business, practising the language of incident management and professional updates. The worksheet has a short reading excerpt, a grammar reference and graded practice items.
From the reading
"We are currently investigating the issue," she wrote. "Our team is working on a fix. Normal service has been restored." These expressions do a specific job — they inform, reassure, and signal that someone is in control.
Grammar
- Live situation
- Use present continuous for actions happening right now. We are investigating the issue. Shows active response.
- Completed action
- Use passive to report results without naming who did it. The root cause has been identified. Formal and objective.
Sample items
- We ______ currently reviewing the logs to find the root cause.
- The outage ______ reported by three clients at the same time.
- The fix ______ deployed to all servers by 10:00 this morning.
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