Incident update language

Article excerpt · target grammar marked

"We are currently investigating the issue," she wrote. "Our team is working on a fix. Normal service has been restored." These expressions do a specific job — they inform, reassure, and signal that someone is in control.

Grammar Reference · Incident update language

Live situation —

Use present continuous for actions happening right now. We are investigating the issue. Shows active response.

Completed action —

Use passive to report results without naming who did it. The root cause has been identified. Formal and objective.

Commitment — future

Use will to make a clear promise to the client. We will update you every fifteen minutes. Builds trust.

Common error

We investigate the problem. ✗ → We are investigating ✓ — present simple sounds like a procedure, not an active response.

01Exercise 1 — Form · Write the Correct Form

Incident update language

1.We currently reviewing the logs to find the root cause.

2.The outage reported by three clients at the same time.

3.The fix deployed to all servers by 10:00 this morning.

4.We provide a full incident report by end of day.

5.The platform offline for exactly twenty-two minutes.

6.Our team aware of the disruption and is working on a solution.

02Exercise 2 — Transform

rewrite with the new structure

1.We fix the problem now.

2.The team finds the error.

3.Someone restored the service at 09:00.

4.We send you an update soon.

5.The engineers investigate the root cause.

6.Someone deployed the fix to all servers.

03Exercise 3 — About You

in your notebook

Personalise: complete five sentences about yourself using the target grammar.

Incident update language01classplan.ai