Business Customer Service Collocations BE - Exercise Worksheet

Business English · BusinessThe Ritz Rule: What Luxury Taught Businessclassplan.aiGrammar

GrammarBusiness · Customer Service Collocations

Customer Service Collocations

Article excerpt · target grammar marked

What made the Ritz-Carlton's approach genuinely disruptive was not the money. It was the language. Schulze refused to use the word staff. Research published by Bain & Company found that companies which increased customer retention rates by just five percent saw profit increases of between twenty-five and ninety-five percent. The lesson these companies share is deceptively simple — excellent service is not a department. It is a decision made every day at every level of an organisation.

Grammar Reference · Customer Service Collocations

Verb + noun

Pairs that work together: resolve a complaint, retain customers, build trust, exceed expectations — learn as chunks, not single words.

Fixed requests

I was wondering if you could help with my booking. — softened formal request; use in emails and calls.

Fixed apologies

I would like to apologise for the delay in processing your order. — formal, written register.

Common error

Avoid 'make' as a default verb: make the customer happy ✗ — prefer precise collocations: ensure satisfaction, exceed expectations ✓.

01Exercise 1 — Form · Write the Correct Form

Customer Service Collocations

1.The front desk team was trained to every complaint within thirty minutes of receiving it.

2.Improving customer by five percent can increase profits by up to ninety-five percent.

3.I wondering if you could arrange a replacement before the end of the week.

4.We would like to for the error in your account and confirm that it has been corrected.

5.The company's mission was to customer expectations at every single touchpoint.

6.Zappos used unexpected gestures to a loyal community around its brand.

02Exercise 2 — Find and Correct the Error

find the error · rewrite the sentence

1.Ritz-Carlton gave every employee the authority to spent two thousand dollars on a guest issue.

2.The company wanted to make customers satisfied at every touchpoint.

3.I would like to apologise for to delay your order.

4.The training programme helped employees to build an service culture.

5.Zappos was built with a goal to delivering wow moments to customers.

6.We were focus on solving the customer's real problem, not on sales.

03Exercise 3 — About You

in your notebook

Personalise: complete five sentences about yourself using the target grammar.

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