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The Customer Is Not Always Right

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A printable English thinking canvas (The Two-Sides Debate) themed around the customer is not always right: a step-by-step worksheet that builds from first ideas to a final position. Free from classplan.ai.

What's on this worksheet

A Business English ESL thinking canvas on business. The worksheet has 5 guided steps.

The task

Consider this claim: 'A company should always prioritise the customer, even at a cost to staff or profit.' Build the case on both sides before you decide.

Steps

  1. State the question
  2. The case FOR
  3. The case AGAINST
  4. Find your weak point
  5. Your verdict

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