Deliver the No Without Saying It
Grammar: None
A printable English thinking canvas (The Role-Play Brief) themed around no means no deal: a 5-step worksheet that builds from first ideas to a final position. Free from classplan.ai.
What's on this worksheet
A Business English ESL thinking canvas on business. The worksheet has 5 guided steps.
The task
You work on a support team. A long-time client wants something you cannot give them.
Steps
- The scenario
- What they believe
- Say / don't say
- Draft the reply
- Read it as them
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